Publication helps to inform public opinion and encourage discussion. This can be particularly important if the cause of the complaint stems from wider problems of discrimination or unfairness that may subsequently need to be addressed by parliament or another branch of government. Publication of the results of an investigation can also be an effective means of assuring both present and future complainants that the institution takes such matters seriously. As far as possible, publication of investigation results and decisions should take into consideration the parties’ needs for confidentiality. It may not always be necessary, for example, to publicize details of the complainants. 92