The prisoners urged to the Ombudsman and wanted to meet with the NPG members were received individually, the confidential conversations were conducted with them. At the end of the visit the administration of the institution was given some recommendations on detention conditions and treatment in compliance with the national and international legislation, including the Internal Discipline Rules in Penitentiary Institutions. The aim of the visit held by the National Preventive Group members of the Ombudsman in Penitentiary Institution No.2 is investigation of received appeals, detention conditions and treatment, ensuring the detainees’ rights in compliance with the international standards and internal disciplinary rules in the penitentiary institutions, also conduction of the documentation. During the visit the NPG members visited MSU, quarantine room, penal isolator, meeting place and other objects of the institution, existing situation with and the documentation on detention conditions, nutrition, drinking, hot and cold water supply, medical aid, parcels, walking and phone conversations, as well as the measures undertaken for implementation of recommendations given during the previous visits were investigated. Within the frames of the visit numerous prisoners in this institution were received individually, also several persons were received tête-à-tête upon their requests; their applications were investigated on the spot. In general, the received convicts made no complaints on detention conditions and treatment. During the reception the prisoners were explained their rights, demands of relevant legislation, the competences of the Ombudsman, legal advices were given to each of them upon the raised matters. During the conversations the convicts urged for assistance in replacing long-term meetings provided by law with short-term meetings, expressed their dissatisfaction on court decisions on them. The prisoners were given legal advices upon all raised matters. At the end of the visit the discussions were carried out with the head of the institution on further improvement of detention conditions, medical service, nutrition quality, conduction of documentation in compliance with the national and international standards, as well as Internal Discipline Rules of Penitentiary Institutions, the recommendations were put forward regarding increasing the number of legal awareness events for service staff. Within the frames of the activity of the Ombudsman as the NPM the National Preventive Group members conducted ad-hoc visit to Penitentiary Institution No.4. Two members of the National Preventive Group of the Ombudsman of Portugal selected as a partner-institution within the Twinning Project 37