The prisoners were explained their rights, the demands of relevant legislation, the competences of the Ombudsman, legal advice was given to them upon each raised matter. The NPG members individually received and held confidential conversations with prisoners regarding the appeal addressed to the Ombudsman, they complained on court decision on their cases, they were explained the Ombudsman’s competences and given legal advices. Those who urged on assisting in pardoning were advised to address the written application. At the end of the visit the discussions were carried out with the head of the institution on improvement of detention conditions, medical service, nutrition quality, conduction of documentation in compliance with the national and international standards, as well as Internal Discipline Rules of Penitentiary Institutions, the recommendations were put forward regarding increasing the number of legal awareness events for service staff. The aim of the visit held by the members of the National Preventive Group within the frames of the Ombudsman’s activity as the National Preventive Mechanism in Penitentiary Institution No.11 was investigation of detention conditions and treatment matters, ensuring of detainees’ rights in compliance with the international standards and internal disciplinary rules of PIs. During the visit the NPG members visited living area, MSU, quarantine room, penal isolator, meeting places and other objects of the institution, monitored current situation with and documentation on the detention conditions, nutrition, drinking, hot and cold water supply, medical aid, receiving of parcels, walking, meeting and phone conversations, investigated on the spot the measures carried out for implementation of recommendations put forward during the previous visits. Within the frames of the visit numerous prisoners, as well as several urged persons were received individually, their appeals were investigated on the spot. However in generally, the received prisoners made no complaints on detention conditions and treatment. The received persons expressed dissatisfaction mainly on the court decision upon their cases. Thus, during the confidential conversation with a prisoner E.A. he expressed his dissatisfaction with the court decision upon his case, asked for assistance in restoration of relevant term in order to urge to the court of appeal. The other prisoners urged with similar requests were given legal advice and explained the Ombudsman’s competences, the relevant measures for ensuring their rights were carried out. At the end of the visit the administration of the institution was given several recommendations on detention conditions and treatment matters in 40