all representations which could constitute a complaint; to this end, appropriate forms should be introduced for acknowledging receipt of a complaint and confirming that the matter will be pursued.”73 The Guidelines require registration “where requested”. This qualification aims to reconcile this standard with the requirements of confidentiality found elsewhere in the Guidelines. 2.3.8 Inspection and monitoring mechanisms empowered to determine representations of ill-treatment should also adhere to these ­Guidelines. The Guidelines take into account that domestic inspection and monitoring mechanisms can also be empowered to process and determine particular allegations, complaints and other indications of ill-treatment. It is logical to expect that in carrying out this role they should also adhere to the relevant standards. 2.3.9 Individuals who come into contact with law enforcement authorities should be fully informed of their rights that counter ill-treatment and of the mechanisms and procedures available to them. This Guideline reflects the requirement to inform individuals about the rights corollary to the legal safeguards against ill-treatment.74 The CEHRC’s Opinion sets out examples of good practice in this respect: “– provision of information about complaints on police publicity materials; – prominent display of complaints information in all police premises, particularly in custody areas; – all persons detained in police premises to be informed in writing of how to make a complaint on their release; – when on duty police officers to carry “complaints information cards” that may be given to members of the public who express dissatisfaction with the police; – display of police complaints information in public spaces controlled by criminal justice agencies, including prosecution, probation, prison and court services; and – display of police complaints information in public spaces that do not come under the umbrella of the criminal justice system, including community, advice and welfare organisations.”75 73. 14th General Report on the CPT’s activities, CPT/Inf (2004) 28, para. 38. 74. See Guideline 2.2.6 and related comments above. 75. CEHRC’s Opinion, para. 43. Explanatory note ► Page 37