Activities 1 Engagement and activity of the Austrian Ombudsman Board (AOB) 1.1 Development of activities The AOB was engaged in 15 787 cases in the 2003 calendar year. 10 316 of the grievances concerned the administration sector. Investigative proceedings were instigated in 6 561 cases. Official proceedings were not yet completed or else the complainants still had means of legal recourse (legal assistance) open to them in the remaining 3 755 cases of grievance (comp. Art. 148a of the Federal Constitution [Bundes-Verfassungsgesetz]). Ex officio proceedings were launched in 69 cases. 15 787 engagements led to 6 561 investigative proceedings. 2002 2003 Contacts: 14 581 15 587 Administration (Federal & provincial administration) 10 187 10 316 6 896 6 561 Federal administration 4 463 4 198 Provincial and district administration 2 433 2 363 Investigative proceedings 7