Activities 1.3 Contacts with citizens and authorities regarding investigative proceedings in 2003 2002 2003 263 270 Visits 2 262 2 067 Information service 7 645 8 341 Written correspondence with complainants 21 093 19 683 of which outgoing letters to complainants 9 054 9 297 12 039 10 386 10 499 11 307 5 125 5 785 5 374 5 522 Contacts with citizens ad authorities Appointment dates incoming letters from complainants Written correspondence with authorities of which to certified executive organs and authorities from certified executive organs and authorities 1.4 Information service Apart from the appointment dates public office hours, people seeking advice and assistance could visit the Board’s information service in person daily from 8:00 a.m. to 4:00 p.m. or contact the information service by telephone at the Vienna number 01/515 05 ext. 100. In addition, a toll-free service number (0800/223 223) with direct-dial option to all extensions was set up on September 14, 2001. toll-free service number Of the total of 8 341 telephone and personal contacts with the information service, 3 755 regarded administration. The AOB was not competent to deal with the remaining 4 586 cases, which concerned mainly civil-law problems among private individuals. The largest number of these problems regarded family-law problems, mainly in connection with divorces and the consequences of divorces such as maintenance, child custody and visiting rights regulations. many civil-law problems 11