Visitors, Volunteers, Contractors, Lawyers COVID-19 in prisons Compensation measures should be put in place to reduce pressure and anxiety that may endanger the security of correctional settings. 28 78 Increase the number of phone calls allowed to inmates (between 10 to 15) (ARP: General Directorate of Prison Administration, 2020). The Danish Prison and Probation Service has introduced compensating measures concerning extended access to make phone calls and will supply prisons with video game consoles for inmates to borrow (EUROPRIS: Department of Prisons and Probation of Denmark, 2020). 80 inmates assigned to the Medium and High security level are authorised to communicate with their families through electronic mail. High security inmates are immediately authorised to have contacts with their families through authorised mobile phones numbers. They are allowed to use the Skype for business to make video calls with their family members who are entitled to visits. Video talks of inmates with defence counsels are always allowed through Skype for business. The procurement of more than 1,600 mobile phones and the next purchase of 1,600 more by the Penitentiary Administration. The possibility to make telephone calls also to mobile phone numbers. The increase in the telephone calls, beyond the limits set by the legislation currently in force, free of charge for all inmates. The remote conversation between inmates and their relatives will be made through Skype video-connection as well as through video-calls between mobile phones. The possibility to have video talks free of charge for all inmates, even belonging to High Security category (EUROPRIS: Department of Prison Administration of Italy, 2020). 81 Distance communication or communication by other remote means to be used when/if possible (Prison Department of Lithuania, 2020). 82 Determine that, with a permission of the Head of LPA imprisonment place, the additional telephone calls and video calls may be allocated to inmates (EUROPRIS: Latvian prison Administration, 2020). 83 Online meetings (EUROPRIS, National Administration of Penitentiaries, 2020) 84 Establishing communication strategies for inmates, staff and visitors (Corrective Services New South Wales, 2020). 85 Free call-hours and digital visits (EUROPRIS: Directorate of Norwegian Correctional Service, 2020). 86 More frequent phone conversations and watching TV (ICPA: Poland Central Board of Prison Service, 2020). 87 Videoconferences are being used for maintaining family contact (ARP: Sistema Penitenciario Paraguayo, 2020). 88 In Slovakia, the costs connected with making phone calls are borne by inmates. In the view of above mentioned and after intervention of the Corps, the operator (company) providing telephoning for inmates, decided to provide one-time credit in the amount of 2 (approximately 20 minutes of calling) to all inmates recorded in system of the Corps. Provided credit is valid from 17 March 2020 and inmates can use it until the time when the visits can be again performed. In case that the inmate does not use this credit, the rest of it shall not be paid to the inmate after his release from prison (Corps of Prison and Court Guard of the Slovak Republic, 2020). 89 Swedish Prison and Probation Service (SPPS) is bearing all the costs for phone calls. 90 Prison Voicemail Service or using the email service (EUROPRIS: Her Majesty’s Prison and Probation Service, 2020). 91 For contact with legal representatives (Corrections Victoria, 2020). 92 Allow inmates to call as per need and installing Skype Virtual Communication, so that inmates/detainees can communicate with their families (Kosovo Correctional Service, 2020). 79