4.3 Mission in Kosovo In 2016, the DSPS primarily provided strategic, capacity-building, advisory, monitoring and technical support to its partners from the Kosovo Police (KP) and other public safety institutions. It ran unified budget and extra budgetary project activities consisting of specialized and advanced training courses, local and international conferences, seminars, workshops and roundtables, focusing on building the capacities of the KP and other public safety institutions to prevent and counter all forms of transnational threats. Such activities encompassed organized crime, cybercrime, terrorism and violent extremism and radicalization, trafficking in human beings, narcotics, and enhancement of community policing and community safety infrastructure. The DSPS also continued to contribute to the drafting of new strategies, and reviewing several existing ones in order to enhance the security sector. The former Human Rights and Security Section of the Department of Human Rights and Communities (DHRC) was transferred to the DSPS in 2016. Its staff and portfolio were merged with that of the DSPS Training Development Section, which together formed the new Police Development and Monitoring Section. The DSPS is now responsible for all matters concerning the police, in addition to a limited field presence in Gjilan/Gnjilane, Mitrovicë/ Mitrovica North, Mitrovicë/Mitrovica South, Pejë/Peć, and Prishtinë/Priština. In its activities related to the advancement of community rights in Kosovo, the DHRC also co-operates with the police and contributed to the report with several activities. Activities Related to General Police Development and Reform Police Monitoring and Confidence-Building In 2016, the Mission continued to monitor programmes and advise the police on issues such as preventing and responding to hate crimes, freedom of expression, security of non-majority communities and the use of force. The findings and recommendations derived from these monitoring exercises were discussed with KP management, and contributed to identifying future initiatives to improve the recording, investigating and monitoring of potential hate crimes. The Mission has also developed, implemented and monitored the public confidence and satisfaction pilot programme at the police station of Ferizaj/Uroševac during 2016. The programme included training and advising the KP on delivering an enhanced service, design and distribution of the victim pack, and awareness raising material for the wider public, victims and the KP officers. 54 On 17 February, the Mission observed developments of a protest organized by opposition political parties, which gathered a significant number of protesters mainly opposed to the Prishtinë/Priština-Belgrade agreement on establishing the Association of Serb-majority municipalities and the “Border Demarcation Agreement” with Montenegro. During the protest, which ended peacefully, a heavy police presence equipped with water cannons and armoured vehicles was observed and no major incident was recorded. The general observation was that the KP was well prepared and that freedom of assembly and freedom of speech were respected. Public confidence and satisfaction programme In its project to contribute to the development of a public confidence and satisfaction programme to improve police performance, on 23 March, the Mission facilitated a workshop on this topic with 35 senior police officers in Prishtinë/Priština. This event was the first step in a number of linked project activities, which aimed to initially establish a confidence and satisfaction working group. Its objective was to expand the ability of the KP to deliver an improved level of service to victims of crime, thus improving the public’s level of satisfaction and increasing victims’ confidence in the police service. The workshop served as a platform to identify roles, responsibilities, timeframes and reporting