2014-2015 REPORT ON NATIONAL PREVENTION OF TORTURE residential rooms of several institutions, there was too little daylight and/or artificial light. residents did not have a possibility to receive services of a psychologist; some institutions, possibly, inappropriately conducted harmful habits’ prevention programmes. 9. Regarding installation of premises, provision of inventory to residents and personal hygiene – During inspections it was established that the environment of residential rooms was not always sufficiently similar to home environment; in some institutions, there was a lack of furniture (tables, cupboards), not all inventory was in good order (broken doors, furniture with ragged upholstery, cabinets without handles, a cupboard with a broken door lock, a light switch in a toilet was not working, a television set was not working because of a lack of a plug-in); not in all institutions, residents had appropriate conditions for eating; not in all institutions, the number of showers and bathroom premises as provided for in legal acts met the residents’ needs; not everywhere, residents had a possibility to keep their personal belongings safely in locked cupboards or cabinets; in the majority of institutions, mattresses given to residents were often worn-out, dirty or torn, and they were not disinfected before passing them over for use to other residents; in almost all institutions, residents’ underwear was changed once a week; there were doubts on numerous occasions whether residents who were not able to take care of themselves were washed every day and whether sheets and clothes were changed according to the need, but at least once a week; in some institutions, clothes and/or shoes worn by residents were dirty and/or ragged; in one institution it was established that the institution did not wash personal clothes of residents; sometimes personal hygiene means were over in sanitary units; residents often used the same personal hygiene means; the institution did not supply all necessary hygiene means to residents 7. Regarding the adequate number and competence of the staff – Not in all care institutions the composition and number of the staff (24 hours a day) met the needs of residents, in addition, when only the minimum number of the staff was ensured, this number was not sufficient; it was also established that not all the staff took part in training programmes on the rights of the disabled or the elderly; the staff was not sufficiently informed about mental health care, management of aggressive behaviour, psychology of conflicts and prevention of violence, and they did not always improve their skills in the areas of rehabilitation services, patients’ rights, mental health law and social care law; in several institutions, the staff used stigmatizing epithets and treated residents in an unethical and disrespectful manner, or performed their obligations inappropriately; in the majority of institutions, internal work organization was not always based on a just work pay and appropriate workload. 8. Regarding ensuring the minimum living space requirements, and ventilation, cleanness and lighting of premises – In one institution, the requirement of the minimum living space was violated when a premise was shared by more people than the envisaged number of places; sometimes, a room was shared by more than 4 residents; not all institutions ensured cleanness and order; not in all institutions, residential premises were ventilated, there was a lack of ventilation equipment; in 14