2014-2015 REPORT ON NATIONAL PREVENTION OF TORTURE residents’ wishes regarding a menu were not taken into account (to put less salt into food); not in all institutions there was a possibility for residents to familiarize themselves daily with a menu in the format understandable to them; in one institution, the same food was provided according to the same menu every two weeks. (quite often, residents bought means of oral hygiene from their own funds). 10. Regarding availability of information and satisfaction of residents’ wishes – In all institutions it was established that residents were only formally familiarized with internal regulations and that their rights and obligations were not explained to them in a language they understood; not all institutions had information boards with relevant information; in several institutions it was established that residents did not know how to behave if they experienced inappropriate treatment from the staff or other residents; newly arrived residents were not always asked about a person they wanted to share a room with; a case was established that an institution did not consider moving a person out of a room when persons sharing the room were always arguing; it was also established that residents were often afraid and did not have enough courage to submit requests to the administration; there were cases when the staff did not take residents’ requests into consideration (regarding non-functioning television or radio sets; domestic help to a person with a physical disability; controlling noisy neighbours); in some institutions, the staff did not provide answers to residents’ inquiries; it was also established that in one institution the staff did not buy various items for residents and did not even offer such a service; in other institutions, following a purchase of items which residents asked for, copies of receipts were not kept, which made it difficult to address related problems (regarding purchase of inappropriate items, or possible misappropriation of money by the staff while buying items for residents); not in all institutions residents were asked about desirable nutrition, and sometimes 11. Regarding other observed violations – During inspections it was also established that in some institutions menus were drawn up by a member of the staff who did not have special knowledge or appropriate education necessary for drawing up menus; in one care institution it was established that a part of residents was served food in disposable plastic crockery; in another institution, residents who had been ill with tuberculosis in the past were accommodated and fed separately from others; not in all institutions residents’ clothes were individualized, residents were clothed in common-use clothes; in certain institutions, residents lacked versatile leisure activities or such activities were not organized at all; not everywhere, residents had a possibility to use alternative communication means in cases a person did not have or had lost the ability to speak or other communication abilities due to the health condition; not all institutions provided a possibility for an unmarried couple to live together, sexual education was not conducted either and/or nothing was done to ensure provision of contraceptives to residents. Recommendations following inpsections in Child Care Institutions Following inspections in ten social care institutions for adults of Kaunas county, 41 recommendations were issued: to the Ministry of Social 15