were also visited. No complaints were received during the conversations carried out with the detained persons. The inmate Z.R., who approached to the NPG members at the medical – sanitarian unit and urged for assistance in his placing in the MSU of the facility, was explained the regime rules of the facility and his rights. At the end of the visit the head physician of the Medical - Sanitarian Unit was recommended to organize comprehensive medical examination of the inmate Z.R. The visit was carried out in the Penitentiary Institution No.17. The aim of the visit was learning of the detention conditions of the detained persons in the penitentiary institution, their health status, existing situation with their treatment, as well as investigation of the appeals received by the Commissioner. The general inspection of the quarantine room of the penitentiary institution was carried out and the inmates detained there were met with. During the conversations with several inmates held in the confidential manner in the cells they were detained in, they stated that the special means had been applied towards them. During the investigation it was revealed that those inmates were trying to injure themselves and special means were applied in order to prevent that, appropriate documentation had been conducted in this connection. The NPG members explained to the persons detained in the penal isolator their rights, internal regime rules and the Ombudsman’s competences, also recommended to the physician of the institution to keep under attention the health status of the persons detained in the penal isolator. It was brought to the attention of inmates and the head of the institution that those persons had been taken under control by the NPG members and repeated meeting would be conducted with them at the further visits to this institution, the situation would be in the focus of attention. During the visit it was found out that the capital repairing works were being continued in the Medical – Sanitarian Unit of the penitentiary institution, the number of the wards was increased and new stomatological room was constructed as well. At the end of the visit the NPG members gave concerning recommendations to the head of the institution regarding the detention conditions and treatment and also the recommendations to the head of the Medical - Sanitarian Unit regarding the documentation issues. During the repeated visit paid to that institution the penal isolator was inspected and several inmates were received, the conversations were held with them. The received inmate M.R. mentioned that despite he had reached retirement age, he was not able to get his pension card. He was recommended to appeal to the Commissioner on this matter in written. Besides this, the inmates taken under control previously were met with and their conditions were investigated. 40