facsimile or digital signature should be made on the basis of a legal framework which explicitly regulates this fact, at law88. And the "Center for the Rights of Persons with Disabilities" PA addressed another issue faced by visually impaired people. This problem is related to the impossibility of using the card independently at the bank's ATMs, including the possibility to know the information on the card account, to withdraw cash or to perform other operations offered by ATMs. Existing good practices in several countries (such as Germany, Belgium, Belarus, the Russian Federation) show that ATMs have easy-to-find openings for touching, both for card insertion and for issuing banknotes, as well as larger screens for the visually impaired and have headphones attached through which the blind can listen to voice commands and implicitly follow them. Therefore, the People's Advocate recommended to the Governor of the National Bank of Moldova and the Ministry of Health, Labour and Social Protection the creation of a working group to examine the opportunity to amend and supplement the legislation in force to regulate the procedure for applying the special signature (facsimile) by persons with severe visual impairments, including on documents and bank documents provided by financial institutions. He also proposed the initiation of the procedure for regulating the obligation to adapt or gradually adapt ATMs to the needs of visually impaired people. At the same time, the People's Advocate recommended that in the process of initiating the procedure for improving the normative framework, the persons with disabilities and / or nongovernmental organizations that ensure the protection and promotion of the rights of persons with disabilities, must be consulted. In response, the National Bank of Moldova reported that "the Council for Preventing and Eliminating Discrimination and Ensuring Equality is responsible for detecting and sanctioning acts that are classified as discriminatory"89. The Ministry of Health, Labour and Social Protection mentioned that the National Bank of Moldova is the authority responsible for regulating and controlling the activity of financial institutions and respectively will solve the invoked problem.90 The People's Advocate was informed by a group of beneficiaries of the psycho-neurological boarding school from Branzeni village, Edinet district, about the violation of the right to medical assistance, due to the lack of identity documents. 88 Letter of the NBM of 04.12.2018, no.09-03113154 / H25H; NBM letter no. 26-01109 / 576/2039 of 27.06.2019; 90 MHLSP letter no. 13/2846 of 14.05.2019; 89 52