11.4. Assisted living centers for the elderly a finishing kitchen are also in this building. Residents could have their meals on the first or the second floor. Building 2 had six single rooms, and Building 3 had 19 single and seven double rooms. The nurses’ desk and the mess room also used for common activities were on the first floor of Building 3. The single rooms’ floor space was 18 square meters, while that of the double rooms was 28.5 square meters. The two married couples residing in the Segítõ Kéz Assisted Living Center lived in double rooms. The inhabitants of the other double rooms did not complain about their roommates, either. All rooms had landlines through which the inhabitants could be reached anytime. The spacious rooms had adequate natural lighting and ventilation. According to the chairman of the board of trustees, newly arriving residents are requested not to bring furniture to the institution. Residents were free to lock the door of the room where they kept their personal items (smaller objects, clothes, electronic equipment, books, etc.). Each room had its own bathroom and toilet. Toiletry utensils (toilet paper, shower gel) are distributed by the institution on a monthly basis. If extra quantities were required due to illness or any other reason, the staff took care of it. There were several billboards in the building displaying, among others, the contact points of the patients’ rights representative, names of the mem bers of the interest representation forum, the house rules, the list of available basic medications, and the weekly menu. Although the house rules were displayed on every billboard, their complete accessibility is questionable. The billboards were at eye level for an adult standing in front of them, so residents using a wheelchair had only limited access to the information displayed on them. There were 20 employees working in the institution at the time of the visit. In addition to the professional supervisor, two persons were employed part-time: one as a mental hygienist and program organizer, and another as a dietitian. There were 13 nurses and 4 cleaners working in the institution. Among the staff members in direct contact with the residents, 12 were qualified nurses, and another two were in the process of getting their qualification. Most of the employees had attended hospice training in recent years. According to one of the nurses, once a month they attended an internal training in the course of which, under the guidance of the professional supervisor, they discussed actual topics mostly related to the illnesses of the recently arrived residents. Upon completing the training, they have to take an examination whose results and potential deficiencies would be discussed by them later on. 91