6.2.22 – External contact Prisoners’ privacy should be respected. This includes staff indicating their presence in a suitable manner before entering the prison cell. Because of the personnel situation, visiting hours in Traunstein Prison are limited to the period between Monday and midday on Friday. Visits are not possible in the evening, on Friday afternoon or at the weekend, which is problematic for relatives who have jobs, families who have children at school, or relatives who must travel long distances to get there. A similar rule is in place at Stuttgart Prison. In addition, the house rules at Traunstein Prison only permit telephone calls in urgent cases. Visiting hours should be extended to include the weekend. Furthermore, telephone calls should be permitted more frequently and not just in especially urgent cases. 6.2.24 – Change of bed linen Prisoners in Traunstein Prison receive clean bed linen every three weeks. During the visit, prison management stated that it was not possible to wash bed linen more frequently due to the lack of capacity of their washing machines and dryers. The National Agency recommended that prisoners who require clean bed linen more frequently (e.g. for health reasons) be allowed a change of bed linen on a more frequent basis. According to information from the supervisory authority, bed linen was subsequently changed on a fortnightly basis. 6.2.23 – Respectful treatment In Karlsruhe Prison and Traunstein Prison, staff did not always knock before entering an occupied prison cell. 56