3 – CHILD AND YOUTH WELFARE FACILITIES 3.1 – CCTV MONITORING information must be given in a manner that is appropriate to their age. Children and juveniles should not be subjected to uninterrupted and indiscriminate CCTV monitoring. Under no circumstances can CCTV monitoring replace the presence of members of staff. The reasons for CCTV monitoring must be documented. In addition, the persons concerned must be informed of the monitoring. The mere fact that the camera is visible is not sufficient. It must be possible for the person concerned to discern whether the camera is running. 3.4 – POSSIBILITIES FOR COMPLAINT Children and juveniles must be in a position to submit complaints to a suitable complaint body. In addition to contact persons within the facility, it is important that an external ombudsperson exists who has no ties with the facility. It must be guaranteed that children and juveniles can contact such an ombudsperson confidentially and without restrictions. The complaint channels and all necessary contact details should be provided in an information leaflet worded in a child-appropriate manner, or in the facility’s house rules, and explained to them when they are first admitted to the facility. 3.2 – OUTDOOR EXERCISE All children and juveniles must be offered at least one hour of outdoor exercise per day. 3.3 – INFORMATION ON RIGHTS When they are admitted to the facility, children and juveniles must be informed about their rights. This 19