STATISTICS OF PROCEEDINGS The proportion of cases opened based on petitions in Estonian remained on the same level in comparison to the previous year, making up 80.8% of the total number of cases opened. The number of cases opened based on petitions in Russian has increased, making up 12% of the number of cases. The number of petitions received by e-mail was 1112 in 2013, which is 58.5% of the total number of petitions received. PART II By regional distribution, the largest number of cases were again based on petitions received from Tallinn and Tartu. With regard to counties the picture is also the same as in the previous year. Among counties, Ida-Viru County still holds the first place. PART I The distribution of proceedings by areas of law has been rather similar over the years. The largest number of proceedings still relate to criminal enforcement procedure and imprisonment law. A significant increase has occurred in issues relating to social welfare law and family law. PART IV In 2013, 94 individuals came to a reception for a consultation. The questions raised most frequently concerned issues relating to civil court procedure, pre-trial criminal procedure and social welfare law. PART III The number of inspection visits in 2013 was higher than in 2012. During the reporting year, 49 inspection visits were carried out, of them 17 to supervise closed institutions, 31 to open institutions, and 8 to administrative authorities. 87