Long-term deprivation of liberty Complaints and requests §244 AR 2014 Information provided on entry and habeas corpus §245 and 246 AR 2014 117. The absence of computerised and detailed records of complaints and requests, including healthcare, allowing a fast audit and appraisal, for example, of response times, types of complaint, repetition, solutions granted, etc., is generalised amongst the visited institutions, as well as the habit of not providing the young offenders with a dated and stamped copy of each request or complaint submitted, except for El Madroño (Madrid), where a filing receipt is provided, and in Monteledo (Ourense), where there is a Register Book to follow up on any complaints filed; furthermore, the complaint or request form has a section to describe how the matter was resolved. 118. It is essential that all minors, upon commitment to the facilities, be adequately informed and aware of a series of matters, such as rights and duties, internal regulations, ways in which to submit requests and complaints, disciplinary regime. To do this, a newcomers pack needs to be provided, with this information in clear and comprehensible wording for underage offenders, as well as information on the habeas corpus procedure. All minors should have a copy of this newcomers pack throughout their stay at the institution. We ascertained at 10 visited institutions that these NPM criteria had only been accepted and entirely applied in El Madroño (Madrid) and in Zambrana (Valladolid). All suggestions made on the matter have been accepted and measures adopted to execute the same. Newcomers pack in Montefiz (Ourense) Legal counsel §247 AR 2014 119. Legal counsel provided to minors whilst completing their sentence, by lawyers visiting the institution, depends on the type of lawyer-client relationship; practically no visits were made by court-appointed lawyers. 83