Annual Report 2016 - Spain’s National Preventive Mechanism against Torture endowed with sufficient staff and resources to be able to individually follow up on the warded inmates and to ensure that facilities are visited at minimum intervals. Common room at Balcó de la Safor Therapeutic Centre (Valencia) Register books §326 AR 2014 Action protocols 157. All patients and their relatives may submit complaints, claims and suggestions, but not all the facilities hold a record reflecting all the claims filed. We have also noticed that some facilities lack other types of records, such as register books of institutional visits, sanctions, body or room searches (Balcó de la Safor), or the application of mechanical restraints (all). This does not mean that the information is not available, but that various sheets, certificates or medical records need to be consulted in order to obtain it. 158. All the facilities visited had action protocols in various matters (suicide prevention, escapes, releases, application of mechanical restraints), of which the staff was aware. At the Balcó de la Safor facility, when leave was granted for several days, both the resident and the host relative were provided with certain guidelines (such as on the money given, permitted substance use, collaboration in household chores, etc.), as well as suggestions to ensure that the visit went smoothly and the inmate’s stay outside the facility was incidentfree. 159. Generally speaking, the facility staff treated all residents respectfully, 102