PART IV. POLICING SITUATIONS
STEWARDS
Stewards are generally volunteers patrolling the event, directing participants, making sure people
stay on the right route and that the event takes place in an orderly fashion. It is good practice for
these stewards to receive training, and know how to deal with conflicts whenever they might arise
and know how to quell them at an early stage, thus preventing escalation. Law enforcement officials should acknowledge the importance of the role of stewards, engage with them, and treat
them with respect, whilst understanding that their effectiveness will vary, depending on the extent
of training, numbers of participants and the type of protest (cohesive, single-issue, variety of groups
with different agendas, etc.).
Authorities in some countries appoint a liaison officer whom organizers can contact before or
during an assembly, sometimes the liaison officer accompanies the demonstration leaders
throughout the demonstration in order to provide direct information to the authorities so they
can respond to any difficulties in facilitating the assembly. For example, in Greece a senior police
officer is appointed to cooperate with the organizers on the spot and to provide real-time information on the assembly to the operations centre; in the Czech Republic there are “anti-conflict
teams”, a specialized division, talking to the participants of an assembly and mediating in conflict situations. The anti-conflict teams pay attention to the mood of the people and potential
dangers and supply relevant information to the head of the team, who works closely with the
commander of the entire police operation. Members of the anti-conflict team are recognizable,
as they wear high-visibility vests with “anti-conflict team” written on them.243
In some countries police and other authorities are experimenting with using social media to communicate with organizers and participants. For example, in Denmark the Copenhagen Police
updates participants via Facebook and Twitter with information related to the protest or event.244
A model for effectively facilitating assemblies
Over the years a growing consensus has developed among law enforcement practitioners
and researchers that professional policing of assemblies requires law enforcement officials
to apply four principles:245
Knowledge: Encompasses any information that is useful to facilitate the assembly, including
police intelligence. Law enforcement agencies should, in line with the available regulations and
procedures, which themselves must be in accordance with international human rights law,
actively acquire information about the assembly, its objectives, intended route, organizers,
expected participants and their intentions in order to understand the interests and goals of the
groups involved and facilitate their legitimate goals. With this knowledge, law enforcement
officials can develop the tactical plan. It also helps to identify whether there may be potential
“troublemakers”, and whether the organizers intend to deploy stewards.
Facilitation: In line with the duty on States to respect peaceful assemblies, police strategies should
aim to help the assembly achieve its legitimate objectives. The underlying premise is to assume that
Ibid., paras. 216-218.
See Report of the United Nations High Commissioner for Human Rights. A/HRC/22/28, 21 Jan 2013, para. 49.
245
See OSCE Human Rights Training Guide to Policing Assemblies, Dialogue Police: Experiences, Observations
and Opportunities, Swedish Police, 2010: https://polisen.se/Global/www%20och%20Intrapolis/Informationsmaterial/01%20Polisen%20nationellt/Engelskt%20informationsmaterial/Dialogue_bok100630Webb.pdf.
243
244
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