ventilation and it was very inconvenient in hot weather. Another deficiency observed in the Prison was that the place where food was kept was not suitable for that purpose. That the quality of bread is sometimes poor raises concerns as well. The proportion between the number of convicts and the number of visit rooms (which is fewer) is not observed, which may cause inconvenience for convicts and their families. It should also be mentioned that normal conditions have not been created for the people who come to visit convicts and have to wait in front of the Prison before being allowed in. Another important shortcoming observed in the Prison was the low quality of the medical services provided in the establishment. During the visit it was informed that the chief of the medical unit was in the Head Office, as well as when the NPM Group wanted to examine the pharmacy and registers, it was stated that the key to the pharmacy and registers were with the chief of the medical unit. On the next day of the 2-day visit the chief of the medical unit did not appear in the Prison either. It was therefore impossible to investigate the issues arisen by the convicts in respect of the chief of the medical unit and medical aid. The Commissioner has appealed to the PS in connection with the above mentioned cases. In the received response it is stated that every case mentioned in the appeal has previously been investigated by the PS and the allegations that the rules on treatment of convicts have been breached and applications and complaints have not been sent to the relevant bodies have proved wrong. It has also been noted that court decisions have been issued in respect of some points brought up in the appeal. The response letter further states that, within the framework of the works aimed at improving living conditions of convicts, certain repair works have been performed in the IV, V and VI regime buildings of the Prison for the enlargement of windows to ensure natural ventilation, a new heating system and new walking area have been set in the area intended for long visits. At the same time the internal gas and sewerage lines, which were unfit for use, as well as in order to deal with the emergency situation encountered with in the provision of gas to the Prison, the external gas line have been replaced. In the IV, V and VI regime buildings plastic doors and windows have been installed in the cell-type rooms, a new power line has been fixed, the walls and ceiling have been painted, the walls have been tiled, the floor has been covered 49