deep_custody.qxp_Deep Custody 01/02/2016 12:33 Page 48 D$  <><4=><8.=>9->(68<8:,'>7>;+;<=.Z(83=>;.9#8:,>*7:>(7;>*=8:,>19:;83=6=3>*+>%&>0< (4=:>(=>)8;8<=3'>;.9#8:,>(7;>7229(=3>8:>.9;<>0:8<;'>*0<>/68;9:=6;>383>:9<>72(7+;>47)= <9*7119>96><4=>.=7:;><9>*0+>8<'>7:3><9*7119'>96><4=>271#><4=6=9-'>(7;>7<><4=>699<>9->;=)=672 19:-281<;>(=>(8<:=;;=3& ;B<      A prisoner was transferred from the segregation unit to another prison. At midday the segregation unit heard that this person was returning to segregation, having been turned away at the receiving prison. The man was received and returned to the cell he had left in the morning. A second prisoner rang his bell and asked for his smokers’ pack. The officer told this person that the unit did not give out smokers’ packs. The following day, four prisoners demanded a ‘smokers’ pack’. Officers escorted four prisoners to the exercise yards (two in each yard, about 20 minutes apart). When an officer went out to bring two of them back in they refused to return to their cells. The officer returned to the yards to negotiate. They were argumentative, demanded tobacco, and refused to return. The officer in charge closed the unit, stopping all regime movements. The CM was summoned and quickly arrived to supervise. Control and restraint teams, sufficient for four prisoners, were requested. The CM went to the yards with two officers. One of these gave a direct order to return. One, a young man who had built up a good relationship with staff, immediately left the exercise yard and went to his cell. A prisoner in his cell shouted encouragement to the remaining three, but a second resistor elected to return to his cell. Ten minutes later, a third resistor returned from the yard, still very angry. He walked past his cell and continued to the end of the unit, followed at a distance by the CM, and two segregation unit officers. He went to the doors of some cells, asking for tobacco. The CM stood at a distance, his arms open and relaxed, talking to the prisoner. Two segregation officers stood further away, forming a triangle about two metres from the prisoner, who was still very angry, and gesticulating. Patiently, they persuaded him to return to his cell. 48 One of the segregation officers, when asked about this prisoner, explained that the CM would have preferred to restrain him, but the unit officers preferred to de-escalate the situation verbally; first, because they know him and will work with him in the future, and second, because the three of them would have struggled to restrain him.