II. INDICATORS
1. Types of indicators
25
25
A. Quantitative indicators
25
B. Qualitative indicators
25
2. Participatory indicators
26
3. Reliable and valid indicators
27
4. Interpreting indicators
28
5. Indicators of performance and impact
30
A. Assessing the human rights situation
31
B. Using indicators to evaluate NHRIs’ performance
32
C. Using indicators to measure impact
34
i) Evaluating complaint handling
35
ii) Evaluating training programmes
35
iii) Evaluating public awareness and education programmes
36
CONCLUDING OBSERVATIONS
39
Some potential pitfalls of indicators
41
Some advantages of indicators
41
In conclusion
42
Suggested web sites
43
About the Council
45