Cont ents The Health and Youth Care Inspectorate also concludes that management and staff on both wings invest in the achievement of a humane, person-specific approach and treatment of prisoners within the regime of the terrorist wing. By using their skills and setting a good example, staff endeavour to engage with prisoners with a view to preparing them for their return to society. The Health and Youth Care Inspectorate has made a number of recommendations for improvements at both prisons: inclusion of a confidential doctor in the ‘hunger strikers’ protocol, implementation of the guidelines on ‘suicidal behaviour in prisons’, greater focus on requesting information prior to arrival, clarification of the request note and provision of a room with glass walls for medical consultations. However, the care provided on the terrorist wing is still deemed to be adequate. Quality of the performance of tasks In 2016, the then Ministry of Security and Justice said that it would investigate the possibility of offering different levels of security within the regime of the terrorist wing. A higher degree of customisation has been possible since the third quarter of 2018. As a result, once a prisoner has been placed on the terrorist wing, the Custodial Institutions Agency will assess whether the prisoner on this wing should be allowed to participate in joint activities and/or work. The Inspectorate of Justice and Security will assess the quality of the performance of tasks on the terrorist wings, specifically prison facilities and rehabilitation. Areas for improvement of police custody Police The Commissions of Oversight for Police Custody are part of the NPM and have monitored the care of those being held in police custody. Generally speaking, the Commissions are positive about what they found during their many visits. The accommodation is adequate, as is generally the care and treatment of detainees. In the Commissions’ opinion, there are three overarching areas where improvements are required: safety/emergency response, medical care and record-keeping. Safety and emergency response are cause for concern in all units. For example, evacuation exercises are not always carried out as frequently as they should be and the process around these exercises is not always properly guaranteed. In detention complexes where 24-hour police custody is provided by full-time custody staff, this problem is far less common than in police stations which have only a handful of cells in which detainees are detained for no more than a few hours. Roles and responsibilities are less well defined in the latter case. It is clear, however, that the police are making improvements with this regard through active unit-wide emergency response coordination. Another area of concern is medical care for detainees. While the engagement and provision of care by doctors are adequate, the storage and administration of medicines requires attention. These processes do not always comply with the 7