Section 4. Findings Figure 23: Were your complaints usually dealt with within seven days? 4.52 Significantly lower proportions of children from black and minority ethnic backgrounds than white backgrounds reported that their complaints were dealt with fairly (28% compared with 47%), or within seven days (22% compared with 46%). 4.53 Fourteen per cent of children reported that they had at some time felt too scared to make a complaint, ranging from 4% of children at Oakhill to more than a third (36%) at the Keppel unit. Figure 24: Have you ever felt too scared to make a complaint? Children in Custody 2018–19 37