-64 Are they searched respectfully? Are visiting times family-friendly (i.e. including weekends and evenings)? • What is the procedure for applying for day-leave? Is it known to prisoners? Example questions for interviews with prisoners • On a scale from 1-10, how do you rate the quality of life in prison? • On a scale from 1-10, how stressful would you consider your life in this prison to be? • What is the biggest challenge for you in this prison? • How were you treated/welcomed upon arrival in this prison? • Have you experienced any language barriers in communicating with the prisoners in your cell? • Do you feel that you have all information regarding prison life that you need to know? • Do you consider this prison clean? • Is it normally quiet enough for you to sleep at night? • Do you consider your personal things safe in your cell? • Do you have access to the library, fitness room and sport facilities? How often per week? • Do you feel treated fairly? If not, do you feel discriminated against? • Do you feel supported in maintaining contact with your relatives? • Do you have access to a phone every day? Did you experience problems with sending/receiving mail? • Is it difficult for your friends and family to come here? • How do they feel treated by staff? 5.4. Staff-prisoner relationships KEY POINTS » ASPECTS TO MONITOR: Positive relationships among everybody in prison, but especially those between staff and prisoners, are key for maintaining safety, security and good order and thus for reducing