98 ANNUAL REPORT 2011 WHAT DID THE CASES CONCERN? The distribution by main topic – i.e. the main focus of the Ombudsman’s reaction in the case – of the 4,922 cases concluded in 2011 was as follows for substantively investigated cases (1,001 cases in total) and for rejected cases (3,921 cases in total): Figure 1 Substantively investigated cases in 2011 by main topic (1,001 cases in total) Decisions (74.6 %) Actual administrative activity (3.5 %) Case processing (5.6 %) General issues (10.6 %) Case processing time (5.5 %) Miscellaneous (0.2 %) Decisions (43.8 %) Actual administrative activity (2.4 %) Case processing (16.1 %) General issues (7.3 %) Case processing time (18.6 %) Miscellaneous (11.8 %) Cases rejected in 2011 by main topic (3,921 cases in total) By way of comparison, the distribution by main topic was as follows for substantively investigated cases which gave rise to criticism, recommendation etc. (153 cases): Figure 2 Cases in 2011 resulting in criticism/ recommendation by main topic (153 cases in total) Decisions (46.4 %) Actual administrative activity (1.3 %) Case processing (15.0 %) General issues (20.3 %) Case processing time (17.0 %)