If not already carried out, to undertake an assessment or survey to determine needs,
capacities and constraints, including information on: a) what the specific needs of torture
victims are, including, for example, the needs of victims of sexual torture, children, persons
with disabilities and other vulnerabilities and whether these needs are being met by existing
rehabilitation services; and b) what the capacities of current rehabilitation services are, and
whether they are state-led or non-state services; to collect additional information, such as the
number of staff employed in rehabilitation services, disaggregated by profession;
To include consultations with torture victims and victims’ groups for any kind of mapping
exercise of services available or needs assessments of survivors and their families;
To systematically include a wide range of actors with distinct knowledge and expertise in the
design and implementation of rehabilitation services (multi-disciplinary and cross-sectoral
approach); to clearly define the responsibilities and mandates of each actor in order to ensure
close cooperation in accordance with agreed procedures and quality standards for service
providers;
To ensure that rehabilitation services are available, accessible and appropriate. This means
that they should encompass, apart from medical services, forms of support such as
employment, help, suitable accommodation and education. They should also take into
account different cultural, gender and linguistic backgrounds;
To consider if the existing public-health system and budget could be used as a starting point
for establishing specialized rehabilitation services;
To take into account particular considerations in relation to specific victim groups, such as
women, children, persons with disabilities, asylum seekers or refugees or LGBTI persons in
designing policies, programmes and services;
To define which government departments (health, social services, women, children, criminal
justice etc.) should be involved in the establishment and funding of rehabilitation services;
and define how decision-makers from different departments work together to ensure that
rehabilitation services are successfully provided to all victims of torture;
To ensure early access to rehabilitation services for torture victims, regardless of their legal
status; to consider who is eligible to access services, how and when victims are able to access
services and whether services are free to access and guarantee the safety of victims;
To consider the establishment of a formal Referral Mechanism in order to provide an effective
way to refer survivors to services; alternatively, to strengthen informal referral mechanisms
already in place and their co-operative frameworks;
To ensure that access to funding of service providers does not depend on the collaboration of
the provider or the survivor with law enforcement agencies;
To ensure that information about the services is disseminated appropriately in order to reach
the target groups;
To ensure that gender specific forms of torture are recognized as such and addressed in the
scope of services offered;
To ensure that rehabilitation services offered are of an appropriate standard, inclusive of
medical ethics, and vulnerable victims or victims of specific offences, such as gender-specific
torture practices, are appropriately supported;
To ensure that monitoring and evaluation processes of services provided are in place;
21
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