130 MONITORING OF CUSTODIAL SETTINGS IN UKRAINE – some buildings of boarding home are old and require both capital repair and maintenance works; ; Photos; at Zyankivtsi neuropsychiatric boarding home (Khmelnytsky Region), 15.08.2012 Photos; At Olyka neuropsychiatric boarding home (Volhynia Region), 01.11.2012 – as a result of insufficient funding meals and medical support are provided at the expense of residents’ pensions remitted onto the institutional accounts; – lack of proper personnel and their insufficient qualifications; absence of staff positions of geriatrists, medical rehabilitologists, psychotherapists, insufficient number of paramedical personnel (specifically, of remedial massage and exercise therapy nurses), especially at residences remote from regional centers; certain difficulties with continuous and advanced training of the institutional personnel; – limited exercise of the right to comprehensive rehabilitation services: the existing system of residences is oriented at satisfaction only of the basic physiological, hygienic and bodily needs of the resident patients; – lack of proper communication between residence institutions in different regions; no proper coordination between boarding home and the state, civic or charity organizations; – the residents live in an overregulated, conventionalistic and poorly furnished environment and thus can hardly satisfy own needs or wishes; – restrictions with regard to exercise the right to information or to lodge a complaint; institutions provide no literature about the residents’ rights and do not display the lists of such rights on information boards; boxes for complaints and suggestions are sometimes unavailable.