Report on the Performance of the Activities of the National Preventive Mechanism for 2019 27 In view of all the allegations in this complaint, we forwarded it to the SAO as the institution authorised to take appropriate measures to ascertain beyond doubt whether the allegations were grounded in truth, or merely groundless accusations. However, as we received no return information, and in view of the time elapsed and the absence of other options for taking institutional action, we submitted the complaint to the Croatian Parliament, after which we informed the public about the case, in line with article 19 of the Ombudsman Act. In its answers to individual complaints or CSO and international NGO reports, the MoI very often fully denied the allegations of overstepping police authorities or violent conduct, stressing that it practised zero tolerance towards violence, and stating that all claims submitted by NGOs and other