TABLE OF CONTENTS
1.
INTRODUCTION ........................................................................................................................ 3
1.1.
FOREWORD ......................................................................................................................... 3
2.
GENERAL ASSESSMENT OF THE OBSERVANCE OF CITIZENS' RIGHTS IN 2019 ..... 6
3.
BASIC STATISTICAL REVIEW ............................................................................................... 19
3.1.
TOTAL NUMBER .............................................................................................................. 19
AND CLASSIFICATION OF COMPLAINTS ............................................................................ 19
CLASSIFICATION OF COMPLAINTS ACCORDING TO RIGHTS VIOLATED ................ 22
3.2. RECOMMENDATIONS, OPINIONS AND LEGISLATIVE INITIATIVES OF THE
PROTECTOR OF CITIZENS............................................................................................................. 24
OPINIONS ...................................................................................................................................... 26
4.
EXERCISE OF THE RIGHTS OF PARTICULARLY VULNERABLE GROUPS ................ 31
4.1.
CHILD RIGHTS.................................................................................................................. 31
4.2.
GENDER EQUALITY AND RIGHTS OF LGBTI PERSONS ....................................... 43
4.3.
RIGHTS OF PERSONS WITH DISABILITIES AND RIGHTS OF THE ELDERLY .. 52
4.4.
NATIONAL MINORITY RIGHTS ................................................................................... 61
4.5.1.
5.
NATIONAL PREVENTIVE MECHANISM ............................................................... 75
OTHER ACTIVITIES IN THE AREAS OF WORK OF THE PROTECTOR OF CITIZENS
82
5.1.
AREA OF CIVIL AND POLITICAL RIGHTS ................................................................ 82
5.2.
AREA OF ECONOMIC AND PROPERTY RIGHTS ..................................................... 93
5.3.
AREA OF SOCIAL AND CULTURAL RIGHTS ......................................................... 104
6.
SECTOR FOR THE RECEPTION OF CITIZENS ................................................................. 113
7.
DEPARTMENT FOR EMERGENCY RESPONSES ............................................................ 116
8.
COOPERATION BY THE PROTECTOR OF CITIZENS .................................................... 122
8.1. COOPERATION WITH PUBLIC AUTHORITIES EXCLUDED FROM THE
OVERSIGHT BY THE PROTECTOR OF CITIZENS ............................................................... 122
8.2.
INTERNATIONAL COOPERATION AND PROJECTS ............................................ 124
8.3.
PROTECTOR OF CITIZENS IN THE MEDIA ............................................................. 128
ANNEX I – LEGAL FRAMEWORK AND THE SCOPE OF WORK OF THE PROTECTOR OF
CITIZENS .......................................................................................................................................... 130
COMPETENCE AND MANNER OF WORK .......................................................................... 136
ANNEX II – FINANCIAL STATEMENT ..................................................................................... 139
ANNEX III – HUMAN AND MATERIAL RESOURCES ........................................................... 146
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