Foreign affairs and diaspora Serbian language and Cyrillic Expropriation Natural disasters Security services Youth and sport Independent state authorities and bodies TOTAL 9 6 5 5 4 4 4 3,276 0.27% 0.18% 0.15% 0.15% 0.12% 0.12% 0.12% 100% Table 6 – The outcome of the cases 29 from 2019 number % 1,333 59.86% 467 20.97% Outcome Inadmissible complaints Unfounded complaints Cases contained in the recommendations from the expedited oversight procedure Informed and advised complainant Withdrawal of the complaint due to the standoff of the complainant Cases contained in the recommendations from the oversight procedure Opinion Suspension due to the death of the complainant Statement of the Protector of Citizens Total 238 136 30 10.69% 6.11% 1.75% 13 0.58% 8 1 1 2,227 0.36% 0.04% 0.04% 100% The greatest number of received complaints is rejected by the Protector of Citizens because the legally prescribed conditions for acting upon them are not fulfilled. The complaints are rejected due to incompetence, untimeliness, prematurity, anonymity and formal deficiency. A very important segment of acting of the Protector of Citizens upon complaints is the provision of advisory-legal assistance which is provided by the Protector of Citizens even when the complaint is rejected because of incompetence or prematurity. Such advisory assistance is provided to citizens in 81.47 percent of rejected cases (1.333). In such cases the Protector of Citizens refers the complainant to the competent body or advises them on available legal remedies. Table 7 – Review of inadmissible complaints in 2019 Number 627 459 164 32 31 20 1,333 Inadmissible complaints Incompetence Unused legal remedies Irregular complaint Untimeliness Unauthorized applicant Anonymous complaint Total The case refers to the cases which emerged from the actions upon complaints and upon own initiatives in individual area/department. 29 - 21 -