The right of the elderly to the protection against violence and abuse Right to allowance for PWDs’ caretakers Right to financial independence Age-based discrimination Total 20% 13.33% 6.67% 6.67% 100% Chart 5 – Categories of authorities and organizations most frequently complained about by the citizens in the field of the right of persons with disabilities and the elderly Public enterprise; 3,50% Provincial autonomy; 0,70% Republic agencies, institutes, directorates, funds, administrations and other; 25,17% Judical authorities ; 1,40% Ministries; 18,18% Local self-government; 11,89% Institutions and other public services; 25,17% Other authorities and other 13,99% ACTIVITIES OF THE PROTECTOR OF CITIZENS Rights of persons with disabilities Persons with disabilities in the Republic of Serbia still face on a daily basis complex problems which prevent them from equally exercising recognized rights and be equaly included in society. The Protector of Citizens in this reporting period as well notices that systemic problems which prevent the exercise of rights of persons with disabilities are still present and among them the most prominent are insufficiently developed accessibility of facilities for public purposes, unfinished process of deinstutionalization, practice of complete deprivation of business capability, poverty and social exclusion. - 54 -