The Protector of Citizens issued 23 recommendation to administrative authorities, of which nine were due for execution in the reporting period109. Out of this, administrative authorities acted upon all nine recommendations, which is 100 percent of actions upon due recommendations. Of 184 reviewed cases in 2019, the Protector of Citizens completed the work on 152 cases. Table 32 – The overview of cases handled in 2019 184 152 32 Number of received cases in 2019 Number of closed cases in 2019 Number of ongoing cases in 2019 Table 33 – The overview of recommendations issued in 2019 Number of issued recommendations 23 Number of due recommendations 9 Number of accepted recommendations 9 In 2019 the work was completed also on 41 cases from previous years. The manners of completion of cases from 2019 are presented in the following table. Table 34 - The outcome of closed cases handled from 2019 Unfounded complaints Inadmissible complaints –Unused legal remedies Inadmissible complaints –Incompetence Inadmissible complaints –Formally deficient complaint Cases covered by recommendations from an expedited oversight procedure Inadmissible complaints –Untimeliness Inadmissible complaints –Unauthorized complainant Cases covered by recommendations from an oversight procedure Inadmissible complaints –Anonymous complaint Withdrawal of the complainant Total number percentage 57 37.50% 28 18.42% 15.79% 24 19 12.50% 9 5.92% 5 5 3 1 1 152 3.29% 3.29% 1.97% 0.66% 0.66% 100% The greatest number of received complaints are rejected by the Protector of Citizens because the legally prescribed conditions for acting upon them are not met. Complaints are rejected because of incompetence, untimeliness, prematurity, anonymity and formal deficiency. A very important segment of acting of the Protector of Citizens upon complaints is the provision of legal-advisory assistance provided by the Protector of Citizens even when the complaint is rejected due to incompetence or prematurity. Such advisory assistance is provided to citizens in 63.41 percent of rejected cases in this field. The Protector of Citizens in these cases refers the complainant to the competent authority or advises them about available legal remedies. The Protector of Citizens observes received recommendations as recommendations with expired deadline for actions during 2019 given in the text of recommendations. 109 - 69 -