Many of the prisoners that are foreign nationals and representatives of ethnic or religious minorities do not know their legal rights due to the language barrier. They are mostly unable to address consulates or diplomatic representatives of their respective countries due to complications with meeting social workers. Foreign nationals and persons that do not know the Georgian language have difficulty with access to medical services. Direct contact and communication with family members is important for rehabilitation of prisoners. Family visits are hindered because authorities are failing to hold detainees at the most appropriate facility closest to where the detainee’s family is located. Due to the glass barrier in the room for short visits, they cannot have direct physical contact with family members. It is worth noting that the infrastructure necessary for video visits is available only in five establishments. Prisoners have problems with conversation limits when making phone calls. If a prisoner does not use conversation time fully, the remaining time is blocked and the prisoner has to buy a new card. It means additional costs. In semi-open establishments for deprivation of liberty, there is a shortage of phones. In closed prisons, phones are located in the room for employees on duty. The presence of the controller on duty causes a violation of confidentiality of phone conversations. The Public Defender is worried that prisoners placed in the de-escalation room cannot send letters and make phone calls. Besides, it is important that prisoners subjected to solitary confinement are able to make phone calls to the Public Defender’s Office. This necessitates legislative change. The right of speedy and impartial examination of complaints against public officials and the existence of the system of effective internal monitoring represent significant elements of the fight against torture. It is worth noting that current practice of informing prisoners about their rights does not secure providing prisoners with information generally about their rights and specifically about the right to file complaints and procedure of examining those complaints. In penitentiary establishments, safe, accessible, confidential and impartial procedures for examining applications/complaints are not available. In some cases, applications/ complaints are not responded to in a timely manner. The decisions made in connection with these applications/complaints are not properly substantiated. The work of the General Inspection of the Ministry of Corrections and its reactions to the complaints are not effective. 20 NATIONAL PREVENTIVE MECHANISM (NPM), 2015