observe and protect the personal integrity of the residents and their right to self-determination, or at least to participate in decision making. In their reply to the preliminary report, the management clarified that regular meetings with, and training of, the staff were held where suitable communication and treatment of dementia patients were discussed. The training would also be implemented in the future. The NPM recommended that two persons/serving staff of Medvode Retirement Home who were laying tables and tidying the dining room establish suitable communication during meals, which would contribute to a more pleasant atmosphere. In their reply to the preliminary report, the management explained that a discussion had been held with the employees and the NPM findings were presented. The staff pledged that they would try to improve the atmosphere in the dining room. The NPM recommended that the management of Danijel Halas Home in Velika Polana pay attention to residents’ claims about the inappropriate conduct of the staff or disputes with other residents, take them seriously, verify them and take suitable measures if necessary. This is the only way to ensure the timely establishment of the actual situation and possible cases of inappropriate behaviour of staff towards residents, or even prevent conflicts between residents. In their reply to the preliminary report, the management of the home stated that they had also observed other proposals (including the relevant proposal) provided in the report, and had eliminated the deficiencies. Contacts with relatives and the outside world Since the NPM recommendation on the suitable placement of the list of rights of residents of Kranj Retirement Home as determined in the ZDZdr had not been (fully) observed, we repeated the recommendation from 2009. In their reply to the preliminary report, the management of the home expressed gratitude for fair treatment and for the NPM’s findings and proposals, which they stated would be fully observed. The NPM recommended that house rules and informative material on complaint procedures which may be used by residents or their relatives be installed on the premises of the secure ward of Trnovo Retirement Home, including the provision of brochures with basic information on the possibility of contacting the mental health advocate. In their reply to the preliminary report, the management of the home explained that they would immediately provide informative material in the secure ward. The NPM recommended that Radenci Retirement Home display a list of mental health advocates with their contact information in a visible place. We also proposed that the management contact the advocate or the Ministry of Labour, Family, Social Affairs and Equal Opportunities to provide educational material (posters, brochures and similar) for residents. In their reply to the preliminary report, the management of the home stated that a list of mental health advocates had been installed on the day of the NPM’s visit at the high-level supervision ward. After the NPM’s visit, the management also supplemented the notification. The NPM recommended that a list of mental health advocates and their contact information be displayed in a visible location (notice board) in Franc Salamon Retirement Home in Trbovlje, and we proposed 40 IMPLEMENTATION OF THE DUTIES AND POWERS OF THE NPM IN 2016 NATIONAL PREVENTIVE MECHANISM UNDER THE OPTIONAL PROTOCOL TO THE UN CONVENTION AGAINST TORTURE AND OTHER CRUEL, INHUMAN OR DEGRADING TREATMENT OR PUNISHMENT