In their reply to our preliminary report, the management of MD Jarše explained: “We agree and we will also update the existing presentation brochure on life in MD Jarše which an adolescent receives upon their admission to MD Jarše.” The NPM commended the prompt resolution of problems, but proposed that a collection box for commendations and complaints be installed in the premises of the residential group in MD Jarše, and that information on possible complaint procedures be displayed in visible places. By providing a collection box for commendations and complaints, the adolescents would be able to submit complaints anonymously, which is important in cases when they do not want to be exposed for various reasons. In their reply to our preliminary report, the management of MD Jarše explained: “We also submitted the idea to install collection boxes for commendations and complaints for serious discussion by the childcare teachers of residential groups, or to seek the most suitable form for providing a way to submit complaints anonymously. We emphasise that we did not detect any problems in this field, particularly because of the high level of professionalism displayed by childcare teachers and high level of social life within the institution, which is directed towards resolving possible conflicts promptly and openly. The adolescents thus frequently turn to childcare teachers, advisers or the headteacher with their problems and criticisms, whereby such complaints are discussed seriously and thoroughly until the most suitable solution is found (these are not necessarily the most beneficial for the adolescents themselves). We will definitely consider methods of ‘publicly’ informing about manners and procedures of submitting complaints and implement activities directed towards greater transparency in this field.” The NPM recommended that the management of MD Jarše consider the possible reintroduction of supervision for all childcare teachers or mentors, since supervision is a useful way to manage stressful situations which childcare teachers also frequently find themselves in. In their reply to our preliminary report, the management of MD Jarše explained: “Supervision at the level of entire operations would impose an enormous financial burden, since such a service is very costly. We are aware of the advantages of the supervision, which is why childcare teachers and teachers are always able to express a need for supervision and also its realisation. The discussion and decision making about supervision is left relatively autonomously to individual units (primary school, production school, residential group teams). The units decide whether they need a supervisory meeting or not on an ongoing basis. Such meetings are thus very frequent in certain units and are repeating periodically, while in other units supervisory meetings are implemented sporadically when necessary. We emphasise that the staff are aware of the possibility of using this instrument and they also apply it when necessary.” The NPM proposed that MD Jarše include more staff in the education process, particularly in fields which must be known to everyone. It would be sensible to keep a record of attendance at education courses, i.e. of who attended an education course and when, and to what extent the education course took place and the topic. In their reply to our preliminary report, the management of MD Jarše explained: “Education courses for the staff are a frequent topic also at the level of the institution, expert panels etc. We constantly examine the needs and offers of various education courses, which would be possible particularly at the level of the entire institution. The practice of implementing expert panels is also established, during which we periodically implement certain lectures, workshops, presentations etc. Due to various units in MD Jarše (production school, primary school, residential groups), different needs for different contents arise. The needs for specific knowledge and skills are resolved with ongoing and prompt information about education courses available on the market and with financial motivation by the management, which covers the costs for individuals’ courses to a certain extent. We agree with the recommendations and are also interested in, and would like more regular and systematic forms of expert workers’ education. Unfortunately we are forced to adjust our wishes, needs and interests to the existing financial frameworks.” IMPLEMENTATION OF THE DUTIES AND POWERS OF THE NPM IN 2016 NATIONAL PREVENTIVE MECHANISM UNDER THE OPTIONAL PROTOCOL TO THE UN CONVENTION AGAINST TORTURE AND OTHER CRUEL, INHUMAN OR DEGRADING TREATMENT OR PUNISHMENT 105