The NPM recommended that the management of Franc Salamon Retirement Home in Trbovlje install explanatory boards and thus enable the receptionist to register all visitors consistently. In their reply to the preliminary report, the management explained that explanatory boards had been installed in the entrance. The NPM recommended that the management of Franc Salamon Retirement Home repair destroyed and damaged floor surfaces; it furthermore commended the plans regarding the renovation of floors in the entire building, expressing the hope that the renovation of floor surfaces would be implemented in a reasonable time. In their reply to the preliminary report, the management explained that the renovation of floor had already begun. The NPM recommended that the management of Ribnica Retirement Home try to plan admissions, possible relocations of residents (e.g. immobilised residents to a nursing ward) or to transfer residents needing accommodation in another retirement home in the region with free capacities in order to avoid installing additional beds. In their reply to the preliminary report, the management stated that they had managed to reduce the number of beds to the official capacity, but were later again compelled to add a third bed in one room for a short time. They emphasised that the staff would strive to use the rooms only as single or double rooms. Due to observing the NPM recommendations, they rejected many requests recently because they did not want to add a third bed. The NPM recommended that in the case of accommodating a newly arrived resident in Ribnica Retirement Home on a temporary bed, the same quality of life must be ensured for that person as is enjoyed by other residents (provision of a suitable bed, nightstand, wardrobe, bed-side reading light, a call bell and similar). In their reply to the preliminary report, the management emphasised that in the past the staff had tried to relieve the distress of relatives, and temporarily placed a third bed also in some urgent cases. They had tried their best to ensure a similar quality of life, but this was sometimes difficult to achieve. It was also difficult to assess correctly what causes less/more damage: rejecting an urgent admission by not providing a third bed for a few days, or extending the agony and severe distress of relatives and the person with dementia, or relieving their distress and somewhat reducing the living standard of two or three residents for a few days. The management also stressed that, since it was not present during the visit, no one had informed the NPM that before such an admission the consent of the relatives of the other two residents was always sought and the price of their accommodation was reduced by ten per cent, not only by five per cent (according to the rules). The NPM recommended that Ribnica Retirement Home ensure that coffee be made at the ward for all residents who wished to drink it. Giving coffee only to those whose relatives can pay for it is a form of (unnecessary) social division. The social exclusion of individual residents as a result of the possible distress of relatives or even their indifference to one of the parents is particularly concerning. In their reply to the preliminary report, the management stated that coffee would be made on the ward every day for all residents who were permitted to, and wanted to, drink it. The NPM recommended that at least in one of the communal rooms in Ribnica Retirement Home jugs with tea or water be placed for residents who want to drink during meals, and also various didactic toys and equipment, puppets and the like, which would occupy residents’ time and enable them to spend their time actively. In their reply to the preliminary report, the management stated that they employed a worker for this purpose, who collected cups left on nightstands and in communal rooms every morning and replaced them 32 IMPLEMENTATION OF THE DUTIES AND POWERS OF THE NPM IN 2016 NATIONAL PREVENTIVE MECHANISM UNDER THE OPTIONAL PROTOCOL TO THE UN CONVENTION AGAINST TORTURE AND OTHER CRUEL, INHUMAN OR DEGRADING TREATMENT OR PUNISHMENT