Installation of call systems or devices The NPM proposed that Lambrecht Retirement Home in Slovenske Konjice make an agreement with the company maintaining the emergency call system to regularly inform or transfer information to the home. Thus regular control of calls and staff’s response time can be maintained, and above all, improvements to the system and the staff’s work will be possible, so that the staff would be able to respond to every call without delay. In their reply to the preliminary report, the management of the home explained that they had already made an agreement with the call system operator (which was being implemented) that reports on the number of residents’ calls and response times of staff were to be submitted to the home on a daily basis. The reports were very useful, since they enabled the staff to implement self-control. In the attachment, the management submitted several examples of reports for various days and months. The NPM recommended that accessible call bells for use by residents of Medvode Retirement Home be provided in bathrooms. In their reply to our preliminary report, the management of the home clarified that when the residents used the communal bathroom in the secure ward, they were not alone, but always accompanied by a member of staff. The NPM recommended that Franc Salamon Retirement Home in Trbovlje verify, repair or replace the entire call system in order to ensure residents’ safety. The NPM commended the home’s plans for the renovation of the entire call system, and expressed the hope that the plans would be realised in reasonable time. In their reply to the preliminary report, the management of the home stated that they had immediately begun to implement the recommendation on the call system. The drafting of the project documentation was also being completed, which served as the basis for a public call to upgrade the entire emergency call system in the home. It was expected that the investment could be completed by the end of 2016. When tested, the call bell in the kitchen of the high-level supervision ward of Radenci Retirement Home did not work, so the NPM recommended that the home eliminate the deficiency. The management of the home thanked the NPM for their comments, proposals and commendations, which they stated that they would try to observe to the best of their abilities and as much as possible during their work. Since the management failed to provide a precise reply, except a general clarification regarding the recommendation, we understood that the recommendation had been accepted and that the management would try to realise it. Equipment and arrangement of premises The NPM recommended that business hours and contact information enabling advance reservations for pedicure and a hair salon be placed on the relevant doors at Trubar Retirement Home. The NPM recommended that additional direction signs be installed in Trubar Retirement Home and the current boards marking the facilities updated, which would enable better orientation. The NPM also recommended that mark, e.g. “You are here.”, be added to the map. The NPM recommended that the management of Logatec Retirement Home consider updating the notice board located at the reception with additional markings. In our opinion, the board at the time lacked information about the chapel, medical premises, the bar, offices of social workers, the Internet point and premises where gym equipment was located. 36 IMPLEMENTATION OF THE DUTIES AND POWERS OF THE NPM IN 2016 NATIONAL PREVENTIVE MECHANISM UNDER THE OPTIONAL PROTOCOL TO THE UN CONVENTION AGAINST TORTURE AND OTHER CRUEL, INHUMAN OR DEGRADING TREATMENT OR PUNISHMENT