The NPM pointed out to Medvode Retirement Home that for receiving anonymous complaints, it would be better if the book of comments and complaints was available at reception. It would thus be possible to make anonymous complaints without the possibility that someone might read them immediately. In their reply to the preliminary report, the management of the home agreed with the recommendation and said that they had already put the book of comments and complaints on the counter in the reception. The NPM pointed out to Medvode Retirement Home the importance of being able to submit complaints anonymously, which is enabled with the installation of a collection box, which we did not see in the lobby. In their reply to the preliminary report, the management of the home agreed with the recommendation. They would install the collection box in the reception lobby as soon as possible. The NPM recommended that Danijel Halas Home in Velika Polana check collection boxes more frequently, since the complaint might no longer be topical if left for a month. We recommended that the home keep a transparent record of complaints, so that they can be found at all times and the discussion of an individual complaint can be verified. In their reply to the preliminary report, the management of the home stated that they had also observed other proposals provided in the report, and had eliminated the deficiencies. Other The NPM recommended that Trubar Retirement Home examine the possibility of introducing supervision, which can contribute to the development of relations between the employees and also their successful cooperation, which also contributes to better services for residents of the home. The NPM recommended that Danica Vogrinec Retirement Home produces clear instructions regarding accessibility to medical documentation in the event of emergency, and if necessary to arrange this by contract between the medical centre and the social care institution, because its inaccessibility could seriously endanger residents’ health. We asked for clarification as to why there were discrepancies between the data on the official capacity of Danica Vogrinec Retirement Home and the data on residents according to the categories of care. The NPM recommended that Ribnica Retirement Home promote as many activities as possible in which residents can get involved, and to stimulate residents to participate in these activities. We also recommended that the management strive to keep the work in the ward as stable as possible to enable residents to orientate better in time and space. In their reply to the preliminary report, the management of the home explained that another rack had been installed where the residents can find didactic games. The home has also bought several additional gadgets in the shape of animals to additionally occupy the residents and enable them to spend their time more actively. The management also stated that the room on the right side would be reorganised by the staff and equipped differently to make it more suitable for group activities. Following the NPM recommendations, a larger table would be installed, thus enhancing the feeling of participation and inclusion in group activities. A weekly schedule of activities was prepared for the social carer, who works in the secure ward eight hours a day. She would also be keeping a daily record about who participated in activities and possible short comments. The NPM recommended that Ribnica Retirement Home ensure badges or sew-on patches for the staff to enable their identification and to encourage them to actually wear the badges on their uniforms. 54 IMPLEMENTATION OF THE DUTIES AND POWERS OF THE NPM IN 2016 NATIONAL PREVENTIVE MECHANISM UNDER THE OPTIONAL PROTOCOL TO THE UN CONVENTION AGAINST TORTURE AND OTHER CRUEL, INHUMAN OR DEGRADING TREATMENT OR PUNISHMENT