INSTITUTION OF THE HUMAN RIGHTS OMBUDSMAN OF BOSNIA AND HERZEGOVINA authorities, within the scope of their authority, to assist in "addressing the life problem of blind persons in the field of information which is a basic human right." 9.5. Education of persons with disabilities Article 9 of the UN Convention on the Rights of Persons with Disabilities obliges States Parties to take measures to facilitate the full participation of persons with disabilities in all areas of life. This includes identifying and removing obstacles and barriers to accessibility of buildings and other open and closed spaces and taking appropriate measures to develop, disseminate and monitor the implementation of minimum standards and guidelines for the accessibility of spaces and services open or intended for the public, ensuring that private legal entities providing the premises, means and services open or intended for the public, take into account all aspects of accessibility for persons with disabilities, ensure Braille lettering and in easily legible and comprehensible form in buildings and other spaces open to the public, provide forms of personal assistance and intermediaries, including guides, readers and sign language interpreters, to facilitate access to public facilities and spaces open to the public, etc. 452 Example: An institution has ex officio registered a case, based on media knowledge 453 in connection with the case of a student at the Faculty of Law in Sarajevo who, due to the malfunctioning of the access elevator, was unable to access the building of the Faculty of Law in Sarajevo without hindrance and thus regularly monitor teaching and participate in the educational process. The Faculty of Law and the Rectorate of the University of Sarajevo informed the Institution that they had taken concrete measures to remove the architectural barrier, and a ramp was installed at the entrance of the Faculty of Law in Sarajevo as an alternative to the entry steps. The University of Sarajevo has provided information indicating a very positive practice, and below we convey the part of the answer: “We want to inform you that the University of Sarajevo has expressed a high degree of sensitivity and desire to help all our students who need help. Two projects have been implemented at the Faculty of Philosophy in Sarajevo in this field, which aimed, among other things, at creating the preconditions for supporting and improving the quality of education of students with disabilities. Ways to do this are: acquiring assistive technology and aids, obtaining literature, setting up an Office to support the training of academic and nonacademic staff, working with employers, publishing employer guides and books for training academic staff, etc. .... opened on 02/10/2018 as the Student Support Office of the University of Sarajevo. The basic orientation of the Office is aimed at improving the conditions of study of students with disabilities, ensuring the conditions for meeting the needs and enjoyment of rights, psychological assistance, information and education of students, research activities, assistance 452 Accessibility also means providing access to education and educational programs. The educational system must be accessible, including buildings, information and communication, which includes the curriculum, educational materials, teaching methods, assessment, language and support services. The environment of students with disabilities must be designed to foster inclusion and guarantee equality for the duration of education, for example, school transportation, which should be inclusive, accessible and safe, water and sanitation, including hygiene and sanitary facilities, school cafeterias and the like. In addition, accessibility implies that education at all levels is accessible to students with disabilities, taken from the General Comment of the UN Committee on the Rights of Persons with Disabilities on Article 24 of the Convention on the Rights of Persons with Disabilities, available at: http://www.myright.ba/uimages/Opsti20komentar20br20420na20clan202420Konvencije20o20pravima20osoba20s2 0invaliditetom20UN_april_2019.pdf 453 Ž-SA-05-1251/18, P- 284/19 110