DEFENCE FOR CHILDREN INTERNATIONAL (DCI) - Belgium | Practical Guide The reasons for any rejection of a complaint should be explained carefully to a child and there should be avenues for appealing this decision to a different authority within the child justice system or externally to a judicial body. The receiving institutions and other authorities must keep a record of the complaints and the corresponding findings and actions and subject them to routine scrutiny to determine common trends and patterns; for instance, it may be that many of the complaints relate to the same member of staff. To promote transparency and to provide vital data and information to inform policy and planning, the number of cases, the nature of the complaints made by children, and the outcomes should all be published on a regular basis, while protecting the identity and confidentiality of those involved. 6.3. Who can children complain to? Complaints mechanisms can take many different forms and children should have access to avenues of complaint both within and outside the child justice system. They should be able to make complaints to internal bodies which have responsibility for the facility where the child is deprived of his/her liberty as well as to external independent bodies such as ombudspersons, National Human Rights Institutions, independent monitoring bodies and judicial bodies. There is an important link between complaints procedures and monitoring bodies and children should also have the right to speak in confidence to monitors of facilities depriving of liberty, which – depending on their mandate - could have powers to act upon their complaints or to refer them to the competent and appropriate complaint mechanisms. Children should also have access to lodge complaints to international human rights bodies such as the UN Committee against Torture, the UN Human Rights Committee and the UN Committee on the Rights of the Child (since the Optional Protocol on a Communications Procedure is entered in force in April 2014) as well as to regional bodies such as the European Committee of Social Rights (through the mechanism of collective complaints) and the European Court of Human Rights. 152