Total of cases closed prior to 2016 2571 Closed cases from 2016 4548 Closed and reclosed cases from 2016 Total of closed and reclosed cases 0 7119 Regarding the above table that shows the number of procedures filed per year of the respective entry, the first step is the three percentage points increase from 63% to 66% of the proportion of procedures opened in the year of 2016 and which were closed during the course of the same year. It is also worth noting the closing of more than 145 procedures compared to the previous year (6974 procedures in 2015 for 7119 procedures in 2016). Table 5 Number of cases pending on December 31st Cases from 2011 0 Cases from 2012 16 Cases from 2013 59 Cases from 2014 228 Cases from 2015 662 Total of cases prior to 2016 967 Cases opened in 2016 2335 Cases reopened 2016 0 Total of cases closed and reclosed 3300 Regarding the pending procedures on December 31 2016, the reduction of the procedural pendency by 7% is very positive, reversing the trend observed in previous years. In fact, at the end of 2016, 3300 procedures were pending (a figure that is 236 less than that of the same period in 2015, which was 3536 procedures). It should be noted that the decrease in pending procedures (236 units, as referred to above) outweighs the difference in the number of procedures under investigation compared to the previous year (only minus 90 procedures in instruction in 2016 compared to the year 2015). This means that there is a positive net result as a result of the work carried out in the resolution of the concrete cases which have been submitted to the Ombudsman for consideration. The reduction of pending issues was more relevant in the universe of more recent procedures. 22 |