71 The Austrian Ombudsman informed the People's Advocate that they had already contacted the director-general of the Austrian Pension Agency and requested a statement on the subject. Subsequently, the Austrian Ombudsman could establish that the Romanian insurance provider sent, on November 8, 2016, a request to establish the right to the survivor's pension for the petitioner, after her father's death and that this request was received by the Pension Agency of Austria on November 22, 2016. Unfortunately, the Austrian Pension Agency did not process the request, and all the additional follow-up letters sent by the Romanian insurance provider also went unnoticed. The Austrian Ombudsman informed the People's Advocate that the necessary measures have been taken for the immediate processing of the claim for the survivor's pension. The administrative decision granting entitlement to benefits was issued to the petitioner during October and may be subject to the remedies provided for by Austrian domestic law. Starting from this case, the Pitești Territorial Office requested, both the Vâlcea County House of Pensions and the Argeș County House of Pensions, updated data on the applicants for community social benefits existing in the records of these two authorities for which requests were made to the similar institutions from the European community area to which, until 2019, no response has been formulated. Following this step, the two authorities transmitted the requested data. Currently, they are being analyzed in terms of the legality conditions and the opportunity to request legal correction through the intervention of the People's Advocate at Ombudsman institutions in Europe. File no. 804/2019 The complainant notified the Pitești Territorial Office, mentioning that she is the grandmother of a 10-year-old minor, a pupil in primary education at the school in the locality, who is in social risk situation, since the mother of the child left the family leaving him without care and education and his father is in the penitentiary where he carries out a sentence of deprivation of liberty. The minor's mother refuses to hand over to the grandmother who takes care of the child, his birth certificate in original. The General Direction for Social Assistance and Child Protection Argeș was notified to initiate the procedures regarding the special protection of a child temporarily or permanently deprived of the protection of his parents. This authority informed us that it proceeded to evaluate the situation of the minor and of his family, in order to identify the relevant legal issues in this case, the possible violations of the rights of the child, the way of exercising the parental rights and obligations, in order to intervene properly with respect for the best interests of the child. In this regard, following the verifications made by D.G.A.S.P.C. Argeș regarding the situation of the minor, it was found that he was deprived of parental protection, the father being arrested, and the mother not assuming the responsibility of raising and caring for the minor. The measure of emergency placement of the child to the paternal grandmother was established, by the order of the general director D.G.A.S.P.C. Arges, the file being submitted to the court to rule on the situation of the minor in question. Cases where we have been met with reluctance by the authorities: File no. 651/2019 The Piteşti Territorial Office was notified by several petitioners from Râmnicu Vâlcea Municipality who showed that they had been relocated to the neighborhoods Căzănești and Copăcelu, as a result of the salt spills in Fields I and II of Ocnele Mari wells. As a result of the controlled collapse of these fields of wells, in March 2009 they were forced to abandon their households and move to new homes built for them. In 2010 and 2011, respectively, between the petitioners and the Ministry of Economy, Commerce and Business PEOPLE’S ADVOCATE ANNUAL REPORT 2019