• To take all measures to ensure that within the methodology of training programme, when defining a session, to provide information on specific topics to be covered and teaching format to be used during each session; • To take all measures that each session is based to the maximum degree on interactive teaching methods, among them, group work, presentations and casestudy; • To take all measures to ensure that the training programme determines examination type and format; • To take all measures to ensure that the training programme provides for getting adequate feedback from participants, in particular, participants should be able to evaluate training sessions and identify their further needs; • To take all measures to ensure that the training programme provides for getting adequate feedback from trainers; in particular, trainers should be able to evaluate training sessions, their outcomes and identify what additional recourses are needed for the future improvement of the programme; • To take all measures to ensure that the training programme allocates more time for human rights so that personnel of penitentiary establishments are able to cover and comprehend important topics of theory and practice of human rights; • To take all measures to ensure that the training programme covers the topic of management of violent offenders through preventive and diffusing techniques such as negotiation and mediation; • To take all measures to ensure that there are training sessions conducted for penitentiary establishments, covering personnel’s rights and duties when discharging official capacities; prohibition of torture, or other cruel, inhuman and degrading treatment of punishment, concept of dynamic security, use of force and means of restrains, management of violent offenders through the preventive and diffusing techniques such as negotiation and mediation, psycho-social needs and adequate dynamics of prison facilities, social care and assistance, and early diagnostics of mental health problems; • To take all measures to ensure that there is a methodology within each training programme and training sessions which allow evaluation of practical application of knowledge obtained by participants and evaluation through observation of their participation in various practical simulated situations and role plays; • To introduce legal regulation allowing internal and external monitoring based on pre-determined indicators and evaluation of the capacity to maintain order in a penitentiary establishment and performance by administration and personnel; and 66 HUMAN RIGHTS SITUATION IN CLOSED INSTITUTIONS