4. EXERCISE OF THE RIGHTS OF PARTICULARLY VULNERABLE GROUPS 4.1. CHILD RIGHTS STATISTICS In the field of child rights, in 2019 the Protector of Citizens handled 223 cases30, of which there were 188 citizen complaints and 35 cases initiated upon own initiative. The cases from this field make 6.81 percent of the total number of handled cases. The Protector of Citizens issued 43 recommendations to administrative authorities, of which all 43 were due to execution in the reporting period31. Administrative authorities acted upon all 43 recommendations, which is 100 percent of actions upon due recommendations. Of 223 handled cases in 2019, the Protector of Citizens completed the work on 137 cases. Table 14 –Child rights: the overview of cases handled in 2019 223 137 86 Number of received cases in 2019 Number of closed cases in 2019 Number of ongoing cases in 2019 Table 15 - Overview of issued recommendations from the field of child rights in 2019 Number of issued recommendations 43 Number of due recommendations 43 Number of accepted recommendations 43 In 2019 the work was completed also on 95 cases from previous years. The manners of closing of cases from 2019 are presented in the following table. Table 16 – The outcome of acting upon closed cases in 2019 Unfounded complaints Inadmissible complaints –Unused legal remedies Informed and advised complainant Inadmissible complaints –Incompetence Cases closed by recommendations from the expedited oversight procedure Inadmissible complaints –Unauthorized applicant Inadmissible complaints –Formally deficient complaint Withdrawal of the complainant Cases closed by recommendations from oversight procedure number percentage 37.96% 52 21.90% 30 10.95% 15 13 9.49% 12 8.76% 7 3 3 1 5.11% 2.19% 2.19% 0.73% The case refers to the cases which emerged from the actions upon complaints and upon own initiatives in individual area/department. 31 The Protector of Citizens observes received recommendations as recommendations with expired deadline for actions during 2019 given in the text of recommendations. 30 - 31 -