Inadmissible complaints – Anonymous complaint Total 1 137 0.73% 100% The greatest number of received complaints is rejected by the Protector of Citizens because the legally prescribed conditions for acting upon them are not fulfilled. The complaints are rejected due to incompetence, untimeliness, prematurity, anonymity and formal deficiency. A very important segment of acting of the Protector of Citizens upon complaints is the provision of advisory-legal assistance which is provided by the Protector of Citizens even when the complaint is rejected because of incompetence or prematurity. Such advisory assistance is provided to citizens in 79.63 percent of rejected cases in this field. In such cases the Protector of Citizens refers the complainant to the competent body or advises them on available legal remedies. In the field of child rights in 223 cases it was indicated to 485 violations of rights, whose greatest part refers to special rights in the field of child rights, whose percentages are presented in Table 17. Table 17 – Special rights and their percentage Note: Presented in Chart 1 –Classification of complaints according to rights violated Type of violated right Right to respect of the best interests of a child Right to protection against violence, abuse and negligence Child’s right to maintain personal relations with the parent with whom (s)he does not live Right to proper development of a child Parenting assistance to parents Rights of a child with developmental disorders to quality life and special protection Child’s right to an adequate standard of living Right to check the arrangements for the care of a child under government oversight to family in the exercise of the child right to an adequate Assistance standard of living Child right to live with parents Child right to a healthy environment Child right to protection against exploitation Child right to personal identity Child right to maintain personal relation with biological family and close persons Special protection of motherhood Child right to protection against sexual exploitation Child right to expression of own opinion Child right to joining of the family Right to protection from parental child abduction Prohibition of child discrimination because of parents Child right in conflict with the law - 32 - percentage 45.41% 13.90% 7.94% 6.70% 4.96% 3.72% 2.48% 2.48% 2.23% 1.74% 1.24% 0.99% 0.99% 0.74% 0.74% 0.50% 0.50% 0.50% 0.50% 0.25% 0.25%